August 2005

TO WHOM IT MAY CONCERN

We recently approached Sarah at Smart Group seeking to employ a Personal Assistant and submitted our requirements accordingly emphasizing that the candidate needed to possess the necessary qualifications and experience to enhance the service provided to our clients.

Sarah took this on board and we subsequently employed an individual with the level of expertise we were looking for.

We felt that Sarah listened to our requirements and made constructive suggestions regarding particular issues which provided alternative ways to meet our objectives. This was carried out in a professional and helpful manner and during this time Sarah kept us informed of developments and through her skill and tenacity ensured a quick and successful conclusion to the matter.

Sarah also provided further customer service by maintaining contact at regular intervals to see how things were progressing.

I am pleased to inform you how much we appreciated her input and advice during this period and have no hesitation in recommending the service provided.

Yours faithfully

JULIAN ERRINGTON
Mortgage Adviser
Leggett & Co. LLP